19th October 2025
Renova Technologies Ltd (“Renova”, “we”, “us”, or “our”) provides a wellbeing and personal growth platform that combines AI-assisted reflections, progress tracking, and optional human support through web, mobile, and messaging tools.
We are committed to protecting your privacy and handling your personal data with transparency and care.
Registered Company: Renova Technologies Ltd
Registered Office: 161 Kemp House, London, EC1V 2NX
Email: lee@renova.coach
Renova Technologies Ltd acts as the Data Controller under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, and protect your information when you:
Visit our website or use the Renova app;
Interact with our AI chat, onboarding calls, WhatsApp support, or community features;
Subscribe to or communicate with our team through integrated third-party services.
By using Renova, you agree to the terms of this Privacy Policy.
We only collect data necessary to deliver and improve your Renova experience.
Account details: Name, email, phone number, password, and age confirmation.
Profile and goal data: Goals, check-ins, reflections, and progress tracking.
Onboarding responses: Information shared during signup forms, calls, or surveys.
Payment details: For paid subscriptions, processed securely by third-party providers (e.g., Stripe, Wix Payments).
Device type, IP address, browser, operating system.
Usage statistics (time spent, navigation paths, clicks).
Cookies and analytics data.
If you share information related to your wellbeing, emotions, or motivation, it is treated as special category data under GDPR and handled with strict safeguards.
| Purpose | Example | Legal Basis |
|---|---|---|
| Deliver the Renova service | Manage your account, track progress, enable chat interactions | Contractual necessity |
| Personalise experience | Tailor insights, nudges, and AI responses | Legitimate interest / consent |
| Communicate with you | Onboarding, support, progress updates | Contractual necessity / consent |
| Send optional messages | WhatsApp, SMS, or email reminders | Explicit consent |
| Improve our product | Aggregate analytics, anonymised research | Legitimate interest |
| Comply with law | Tax, fraud, or data access requests | Legal obligation |
We never sell or rent your data.
Renova may communicate with users via WhatsApp, SMS, or similar encrypted messaging services to support onboarding, provide motivational updates, or send reminders.
When you opt in:
Your name, phone number, and message content may be processed by WhatsApp Inc. (a Meta company), under its own Privacy Policy (www.whatsapp.com/privacy).
WhatsApp messages are end-to-end encrypted; Renova cannot access message content after delivery.
Some metadata (delivery status, timestamps) is processed by WhatsApp to deliver the service.
You may opt out anytime by replying “STOP” or managing preferences in your account.
We will never send or request sensitive wellbeing or emotional data via WhatsApp without your explicit consent.
Renova uses AI technology to enhance your experience:
AI chat responses are generated via third-party partners such as OpenAI and are processed securely in compliance with data protection laws.
Chat and check-in content may be anonymised and used internally to improve accuracy and insight quality.
Personal identifiers are never shared externally for model training.
AI is designed to support, not replace, human decision-making.
You can request deletion of your chat data anytime via
Data is securely stored within the UK and EEA.
Encryption (TLS/HTTPS) protects data in transit and at rest.
Access is restricted to authorised staff and contractors.
Regular backups and security audits are conducted.
If data is transferred internationally (e.g., to cloud providers), we use Standard Contractual Clauses (SCCs) and ensure equivalent GDPR protection.
We share limited data only when necessary for service delivery or legal compliance.
| Category | Examples | Safeguards |
|---|---|---|
| Service Providers | Hosting, analytics, payment processors | Data processing agreements |
| AI Providers | OpenAI (AI chat processing) | Pseudonymised data only |
| Messaging Platforms | WhatsApp (Meta), Twilio (SMS) | Opt-in only, encrypted |
| Coaching Partners | Human coaches for live support | Consent-based sharing only |
| Legal Obligations | Courts, regulators | Only where legally required |
| Data Type | Retention Period |
|---|---|
| Account data | While account is active |
| Chat/check-in data | Up to 12 months post-deletion (anonymised) |
| Payment records | 6 years (for legal compliance) |
| Communication logs | 6 months (support history) |
You can request deletion at any time.
Renova uses cookies to:
Keep you logged in and remember preferences;
Measure usage and improve performance.
You can manage cookie preferences in your browser or via our cookie banner.
You have the right to:
Access and receive a copy of your data.
Correct or delete inaccurate information.
Request erasure (“right to be forgotten”).
Restrict or object to processing.
Withdraw consent for communications.
Request data portability.
To exercise these rights, contact lee@renova.coach
We respond within 30 days of receiving your request.
Renova is not intended for users under 18 years old.
If we become aware that data has been collected from a minor, it will be deleted immediately.
When you choose to share reflections, wellbeing data, or emotional insights, we process this under Article 9(2)(a) of UK GDPR (explicit consent).
You can withdraw this consent at any time.
We may update this Privacy Policy periodically to reflect product or legal changes.
The updated version will always be posted on our website and app with a revised “Last Updated” date.
If changes are significant, you’ll be notified before they take effect.
If you have any questions, concerns, or data requests:
📧 lee@renova.coach
📬 Renova Technologies Ltd
161 Kemp House
London EC1V 2NX
United Kingdom
If you’re unsatisfied with our response, you can contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.
To provide Renova’s services, we work with the following partners under GDPR-compliant agreements:
OpenAI – AI response generation
Meta / WhatsApp Business – messaging delivery
Google – analytics and cloud hosting
Wix – website hosting and payment integration
Stripe – secure payment processing
Twilio – SMS reminders
Microsoft Teams/ Google Meet – scheduling onboarding calls
Each partner only processes data as required to deliver their specific function securely.
Before onboarding, users will see a summary and must confirm:
✅ I have read and agree to Renova’s Privacy Policy.
✅ I understand Renova may send optional messages via WhatsApp or SMS, which I can stop anytime.
✅ I understand Renova offers wellbeing and personal growth support, not medical advice.
This Privacy Policy is governed by the laws of England and Wales, and any disputes will be handled in its courts.